Support

Account

Can’t sign in. Use the reset link on the sign-in screen first — it goes to the address on the account, so check spam before assuming it did not arrive. If the address itself is wrong or unreachable, email us and we will move the account to a new one.

Subscription not showing. Confirm you are signed in to the same Apple account that bought it, then tap Restore Purchases in Settings. Entitlements can take a minute to propagate after a purchase or a device change. If it is still missing after that, send us the Apple receipt and we will reconcile it by hand.

Wrong email, or two accounts. Email us from the address you want to keep and say which one to merge or retire.

Deleting your account. Ask and it is done — no retention flow, no exit survey. Email contact@sharkbyte.bet from the address on the account. What we hold in the meantime is described in the Privacy Policy.

Technical

The app crashes, hangs, or opens to a blank screen. Force-quit and reopen, confirm the App Store has no pending update, and restart the device. That clears most of it. If it does not, tell us what you did and what happened.

The numbers look stale. Pull down to refresh. Projections and lines both move on their own schedules, and a figure that has not changed is not necessarily a figure that failed to load — but if a screen is genuinely stuck, we want to know, because that is a bug on our side, not yours.

Nothing loads at all. Check that the device has a working connection, then try it off Wi-Fi. Some networks block the endpoints the app reads from.

Reporting a bug

The more of this arrives in the first message, the fewer rounds it takes to fix:

• · your device and OS version — iPhone 15, iOS 18.2;
• · the app version, from Settings;
• · the screen you were on and what you expected to see;
• · when it started, and whether it happens every time;
• · a screenshot, if the problem is something you can point at.

Everything else

One address handles the rest. Write to contact@sharkbyte.bet for:

• · billing, cancellations, and refunds — these are processed by Apple, so cancel or request a refund in your Apple account (Settings → your name → Subscriptions, or reportaproblem.apple.com); write to us anyway if something went wrong and we will help you chase it;
• · questions about the model — how a projection is built, or why it disagrees with the market on a given game;
• · privacy and data requests, press, partnerships, and anything legal.

What we cannot do is tell you what to bet. SharkByte is an analytics product, not a sportsbook and not an advisor: nothing in it is financial or gambling advice, and no projection guarantees an outcome.

Responsible play

If gambling has stopped being a game for you or for someone close to you, help is free, confidential, and available around the clock. Call or text 1-800-GAMBLER, or visit ncpgambling.org.